Hospitality Software Solutions
Purpose built for the hotel industry
CRM
From their favourite destination to what they like for breakfast, gain real insights and detailed information about your business’s most valuable asset, your guests.
Centralise your database and develop a targeted profile management process using your guest preferences, social media and web activities.
Business Analytics
Once you have the data, our tailor-made analytics can help you to make sense of it in the context of your own business. Discover and execute on those actions that create value for your organisation. Uncover insights more quickly and more easily from all types of data – even big data – and on multiple platforms and devices.
Sale Solutions
Revenue generation is no longer confined to the sales department. That's why you need a platform that connects sales to service marketing and beyond — so you can maximise opportunities throughout your business, from lead, to customer, to advocate.
Learning & Survey
Use our intuitive online learning and survey management system to improve your employees, travel agents or guest’ performance and engagement. Strategically use surveys to assess your organisation and analyse the way forward for your brand. Take advantage of this additional channel of communication and enrich your guest’ profiling and preferences.
E-Messenger
Relevant and targeted are the key words to a successful campaign. Now it’s even easier to create, send and track professional HTML campaigns. Take advantage of our simple campaign management platform and build tailor made customer journeys.
Campaign Management
Create a truly personalised experience for each and every client – whether you have 100 or 1 million. Using E-Box 4.0 you can customise every interaction, to deliver timely, relevant content that reaches customers when, where, and how they prefer. It’s never been easier to create authentic brand relationships by responding to real-time individual behaviours.
Loyalty Program
E-Box provides a fully configurable, private-labelled guest loyalty solution. We support a full range of models and business rules, offering you control and flexibility in rewarding your best guests and maximise revenue.
Web-development
For more advanced needs we also offer complete integration with our CRM. Our incredibly flexible CMS is able to handle simple websites to complex portals that feature a hierarchical data/pages access to allow entry only to a specific list of users.
Comparative Reporting
Thanks to our innovative way to manage marketing campaigns, you can organise all your campaigns under main projects and then analyse your communication within each category, or across categories, using different parameters.
more info
Custom
Interfaces
IHS is certified Oracle Gold Level Partner in Oracle Partner Network. We also offer complete integration with our CRM from any third party application. The E-Box is currently integrated with Opera PMS, Orchestra integrated booking system and LiveChat premium live chat and help desk.
more info
Social
Solutions
Manage your social media communication and grow your brand. Organise all your social media activities on one dashboard and streamline your workflow. Engage and collect additional, real time data from your (potential) guests.
more info